Customer Testimonials
I really like this location. Every time I visit, the service is professional, efficient, and customer-focused. It’s clear that the management team here knows what they’re doing; they treat customers fairly and always ensure satisfaction. In contrast, I purchased my other car from Aristocrat, another Mercedes-Benz dealer, and had a completely different experience. Their office felt disorganized, and I was never treated well after making the purchase.
Feel compelled to give a huge shout out to Matt Hoover & the entire service dept. Our DEF gauge stopped working (show1/2 when full) & felt like eventually I'd stuck on the road. When I called MB-KC, I was routed to service & had to leave a message with Matt Hoover. Matt returned my call within 15 minutes & had me scheduled for an appt 9am the very next day! Diagnosed a fault sending unit, computer reset was not able to resolve our problem requiring a replacement. The part was in stock & installed in a matter of hours. In ...
After scouring the internet for weeks, we bought a used car from this dealership (shout-out to Ritchie Sexton, our sales associate) and could not be happier. After talking to many other sales reps who were not straightforward about simple questions, Ritchie was great and answered our questions honestly. It was a breath of fresh air. The purchase was hassle-free and we felt like we got good value for our car. Then after the purchase, Ritchie remained available to discuss shipping and additional questions we had. I recommend whole-heartedly.
We are so happy with our purchase from MBKC. Everyone was polite, professional, and went out of their way to make you happy. The dealership is gorgeous! Like Mercedes it's the attention to little things that won me over. I loved that the dealership was filled with beautiful, living plants and flowers.
Had the wonderful pleasure of buying a new car from MBKC. From my initial contact to the final drive away in my new car everything was amazing. Thank you to Brad Fajardo for the amazing informative experience. Brad made sure that I knew everything about my new car so I was safe and enjoy my new purchase. It was the best experience for this returning customer. Thank you.
Couldn’t have been happier with my experience with sales rep Max Montoya, he was able to help me get out of a sticky situation and into a new vehicle, and made it seem with ease. He was fantastic from start to finish, and would highly recommend working with him for future car purchases. 10/10 for me!
I was very satisfied with my used vehicle purchase/trade at Mercedes Benz KC-South. Everything was ready when I arrived there after a long drive from New York and the transaction was completed quickly and efficiently such that I was in and out and on my way to a barbecue lunch in no time. The salesman and finance manager were very accommodating. I would definitely recommend this dealership to you.
This was probably the best experience I have had purchasing on automobile. Everyone was extremely professional, and the process was streamlined. Everything that was promised was delivered in a timely fashion. My sales person, Carter,was awesome!
Great dealership - honest, trustworthy, and well managed! We had a great experience and Carter and Max are the best!
Very professional … would give them my business in the future and encourage our 15 grandkids to also do business with them.
The process could not have been made easier by Carter and his team. Great experience and would contact them again for my next Merc purchase.
Carter did a great job finding us our new Mercedes. We have previously done business with our last two Mercedes in Springfield Mo. We definitely will be seeing Carter on our next Mercedes. He went above & beyond everything we had hoped for!! Found us what we needed & was Professional!!
Professional staff …care about the customer … looking forward to future dealings with the professional staff
This is try the second vehicle we have bought from them and both experiences were exceptional! Will certainly recommend them to all of our family and friends!
My experience was no hassle, found the car I wanted, easy to work with, and responsive.
Thank you so much to Blake and the team at Mercedes! We were coming from Minnesota passing through and our car broke down in Kansas City. Blake squeezed us in to diagnose the issue and managed to overnight deliver the fuel pump from Chicago! Thank you so much for your excellent service. We were able to get back on the road within 24 hrs and really appreciate everything the team did for us!
I am so grateful to Blake and the team at Mercedes! We drove from Minnesota on a roadtrip south and our car broke down in Kansas City. We were really stranded and Blake squeezed us in yesterday to diagnose the problem and even ordered the replacement part overnight. We were back on the road within 24 hours and our car is doing great again! Thank you so much for the excellent service and care!
I bought GCL 300 car and had the pleasure of dealing with Brad fajardo. He made the whole process, right from entering the dealership, very smooth and hassle-free. He was really knowledgeable and patient, taking genuine interest in finding the right vehicle that would suit our needs and budget. The most important thing that came out clearly was transparency and honesty that took place by Brad fajardo. He explained everything to us in detail about the car, showed us all the features, and made sure we were comfortable with our choice without any high-pressure tactics. He went the extra mile and ...
I had an amazing experience purchasing a new Mercedes-Benz from Mercedes-Benz of Kansas City! The service I received was truly exceptional, thanks to our wonderful salesperson Max Monotya and the sales Manager Captain Kirk Willms. Their dedication to providing top-notch service made me feel like I had gone back in time to the 1960s when service levels were unparalleled. Throughout the entire purchasing process, Max and Kirk kept us well-informed through phone calls and texts, and even offered us a loaner car until our new car was ready. I was thoroughly impressed by their commitment to customer satisfaction. In fact, ...
Out of state purchase - I reached out to the team at Mercedes-Benz of Kansas City South about an AMG they had on their website. I was promptly contacted and informed the car had just sold, but Josh had already located a comparable vehicle. Turns out I liked the options on the second car better than the first. I made my deposit in minutes and the process was completely painless. I received regular updates on where the car was when it left and when it arrived (with a video walk around of the car). When I got to the dealership, ...
Recently purchased a 2022 Mini Cooper online from Richie Sexton. He was great to work with and arranged for shipping from the dealership to Virginia. The car arrived quickly and was just as described. I found the online purchase process to be easy and less stressful. Thank you Richie and all the staff.
Ordered car online-site unseen and everything went without a glitch. They went above and beyond with excellent service. Josh and Mercedes dealership team was amazing. They sent all videos from interior to exterior to make sure we knew exactly what we we're getting. We got the delivery within 2 days of closing the deal. Overall if you're looking for a great dealership, without hidden charges, gimmicks or games and amazing services, this is the dealership and team for you! Highly highly recommend.
This is the 2nd Mercedes I've purchased from MB-KC and it was as expected, a wonderful and easy experience. Bliss Kim did an outstanding job of going the extra mile to make sure I was happy and got the vehicle I wanted. Going through the finance office with Fernando was simple and efficient. I LOVE my new SUV. Thanks again Bliss Kim and MB-KC for doing all you do for your customers.
I love MB-KC. Bliss Kim was fantastic to work with. He listened to what I wanted and provided input and recommendations and I was able to find the SUV of my dreams! This is my 2nd MB and my 2nd time using MB-KC. I wouldn't go anywhere else!
I recently had the pleasure of purchasing a car from Mercedes Benz of KC. I cannot recommend them highly enough. Carter Davis the salesman who assisted me, was incredibly friendly, eager to help, and extremely knowledgeable in his field. The dealership boasts a gorgeous inventory with impeccably clean cars, making the browsing and buying experience enjoyable and stress-free. If you're in the market for a new vehicle, I highly encourage you to visit Mercedes Benz of KC and ask for Carter. You won't be disappointed!
Worked with Kim who was a great help. Responses were timely, complete, and friendly. I would recommend this dealership to anyone who is looking for a new or used vehicle.
Be sure to work with Brad Fajardo if you are going through internet channel. He helped me secure a great deal on a vehicle and made the process super easy. More dealerships and salespeople should be like this. I’ve bought a lot of cars. This experience is unique. You will be in good hands. Ask for Brad!
Answered when Aristocrat wouldn’t
Carter was great in helping us with our vehicle choice. Mercedes-Benz of KC also went out the way to ensure that our vehicle was taken care of appropriately. Thank you!
Carter was such a pleasure to work with, so efficient and friendly. Carter always got back with me on any questions and found the answers needed in a timely manner. I would definitely buy another car from this young man!
Top flight professional! Had an easy and personable style in interacting with my wife in arranging for the purchase of her GLC 300.
Can't say enough good things about Mercedes-Benz of Kansas City South. The entire staff are great, especially Josh Keenan, Fernando, and Jesse. Thank all of you for making our buying experience great.
The Mercedes-Benz of Kansas City dealership has earned my loyalty and respect over the past ten years. They're extremely knowledgeable mechanics, sales department, and overall customer care are above reproach.
MBKCS was great to work with on the purchase of a vehicle for my daughter. Carter Davis understood our needs and found the right solution. They made the purchase process easy with no pressure on a decision. Highly recommend.
I recently had my first experience with MB of KC and it was excellent. Many years ago, we owned a Mercedes serviced exclusively by Aristocrat Motors without any major issues. Now, with our newly acquired pre-owned Mercedes, I needed a specific part and contacted both Aristocrat and MB of KC. MB of KC promptly acknowledged my inquiry via email, and Josh helped me over the phone, even offering to order the part since it wasn't in stock. It's been a week, and I still haven't heard back from Aristocrat. Despite both being owned by the same group, ...
Excellent sales and customer service provided! Thank you to Carter Davis for an exceptional job ! This dealership can be very proud that they have kind, helpful and understanding employees that represent Mercedes-Benz! Thank you for making the car purchase flawless.
The dealership was very professional. It was a pleasure to lease another Mercedes. Carter Davis was very helpful and knowledgeable.
This is the second car we have purchased from Carter Davis. We wouldn't want to buy from anyone else. He always sends us videos, keeps us informed and takes great care of us. He is the best and we appreciate him so much. We have recommended him to our friends.
Outstanding service in my unusual situation. Extreme patience shown when I had some difficulty with out of state needs.
This is the 5th car we bought here… Always have had a great experience! Everyone goes above and beyond! There’s NO talking you into buying something you don’t want or a service you don’t need! Highly recommended!
Carter was very professional, courteous, and a pleasure to work with. He was not your stereotypical car salesman.
We loved working with Carter. He was knowledgeable but also willing to say he needed to check with others if we asked him something he was unsure about. He followed up after and I would feel comfortable contacting him as I get to know my car better.
Kirk and team are great!
Amazing experience. Kirk and team are the best out there. They understood our needs and worked hard to meet and exceed those.
Dropped my cash car off to get diagnosed & they provided me w nice loaner to use until they were finished. It was such an easy & smooth process. They can have my business anyday
Very professional. Nobody was rushing you to buy a car. They helped us find the exact car my wife wanted.
Yes I am currently purchasing a used 2022 C8 Corvette from Max. I personally have been in the Auto business for over 20 years and he was quite pleasant to work with. He got my deal done and ready for delivery in a day. He went over and above to get this deal done. Props off to Max, its has been such a pleasure buying from you my friend, Very professional and stayed on top of the situation here, God Bless you Sir
Excellent buying experience. Knowledgeable, experienced and professional staff. The whole process was quick and easy. Shervin was especially helpful and sincere.
Very pleased with buying experience. Kirk Willms understood what we are looking for and we were to find great vehicle for us.
We had a fantastic experience with our new car purchase at the dealership. Brad Fajardo, Jesse Little, and Fernando Ricci were very personable, patient, knowledgeable, and responsive. They answered all of our questions and provided recommendations for our consideration as well as supported us with excellent insights on our financing options. Overall it was a fantastic experience.
After purchasing a certified pre-owned GLE450 from MB of KC, I took it in for the first oil change at another MB dealership only to find that MB of KC service department that had done an oil change as part of the certification process had over-torqued the bolts to the access panel, which required they be cut out and replaced. I ended up having to pay over $600 for an oil change. While the loc al dealership never should have charged me for that work and would refused to reimburse me for what should be just customer courtesy, when I asked ...
All in all a very good experience. See prior submission which I sent accidentally before finishing
The dealership was very accommodating and sincere. I found this dealership to be fair and straightforward in negotiating the transaction. It was a pleasant experience.
(Translated by Google) We have been customers for years, we have just purchased a GLC 300 Coupé and as always the professional and management level of this Dealership is Honorary. They are diligent, fast, they analyze what you need, they offer solutions that are even better than your expectations about the vehicle to buy and they make you feel perfectly advised and accompanied throughout the decision process about what is, today, an increasingly technical purchase. due to the different variables to be taken into account so that the decision is correct (engines, hybridization, fuel, capacity...)... maximum professionalism combined with closeness and ...
We received excellent service throughout the shopping and buying experience. Bliss Kim was a wonderful salesperson to work with.
The entire sales and financing team were extremely engaged to deliver the vehicle we sought. Within 10 days of our firs contact the sales team identified a vehicle ( color and equipment ) we sought , had it delivered to KC and completed the financing and delivery of the vehicle to us. An enjoyable and seamless process.
Dealership sales and purchasing process was top notch - very straightforward negotiation. Finance process well done and laid back.
Excellent experience with this dealership over the years - whether you buy new or used. Thanks!
Everyone here were welcoming, knowledgeable and not "salesy". Max is the reason we returned. He is factual, personable-- not your typical sales person. The Service area is top knotch. When picking up your car, every part of your car is explained to you by Jessie--what a great guy; we appreciated him so very much!
The service is great。People here are very welcoming，This is the best dealer I have ever seen。
I have been a loyal customer of Mercedes Benz of Kansas City for many years, and I can honestly say that this is the best dealership I have ever dealt with. Whether I need to buy a new car, order parts, or get service, they always provide me with top-notch quality, efficiency, and professionalism. The staff are exceptionally courteous and attentive, and they go out of their way to make me feel welcome and valued. The facilities are immaculate and comfortable, and they offer a variety of complimentary items and amenities while I wait. I highly recommend this dealership to ...
The sales staff and dealership were great! The test drive was smooth, and the buying process was easy.
I had a very good experience leasing the car from this dealership. The sales Manager Kirk and sales person really took good care of us.
Great experience! Good service! Had a great experience and no high pressure. Overall 5 stars!
Brad Fajardo was phenomenal to work with, while we weren't able to reach a deal, I would recommend him to my friends and look to him for my shopping needs.
Carter knows our need well that makes our own build process easy. He keeps update to us, give the first to know few tips on the new vehicle and arranged full education session. Always respond to our question quickly, nice guy!
Carter Davis is by far the best car salesman we have ever worked with. I’ve bought many cars through the years for myself plus cars for 4 teenagers. I can say that buying a car from Carter has been the best experience. He is knowledgeable, honest, communicates quickly, & makes the process efficient. He doesn’t pressure you at all, and he’s always available to answer questions. He went out of his way to help us find the perfect vehicle for us now that we have a grand baby in the family and wanted a biggger car to fit ...
This was my first out of state vehicle purchase. Carter and the whole MBKC team were awesome! They made the process simple and efficient and had the vehicle delivered to my home in Illinois within two days of finalizing the purchase. I would definitely buy from them again.
We have an Airstream Atlas that has a Mercedes 3500 chassis. Experienced great customer service on 3 different occasions, especially with John Kartsonis. Would highly recommend.
I received nothing short of much professionalism and let's not forget the courtesy shown . I was indeed impressed . I took in consideration the manner in which the sales staff dressed. All were dressed to impress and very clean cut .
Great experience as a first time buyer with Mercedes-Benz Kansas City. The entire staff was professional and friendly. No “salesman pitching” here. They listened and let me explore my options. Quick and easy process. Would highly recommend!
Great experience purchasing a new car. Thank you Brad for all of your help.
I enjoyed my experience of purchasing a car and leasing another. I would definitely recommend this dealership.
Brad Fajardo was our salesman. Despite being half a continent away, it was a seamless process, and he was very willing to work with us, and keep us informed on every step. I would definitely use him again.
From the cheerful greeting I received from the receptionist to my interactions with Shervin and other team members, the dealership made the purchase experience enjoyable and painless. Everyone encountered was very professional and engaging. I would recommend this dealership to anyone looking to purchase or lease a vehicle. It is very apparent that customer satisfaction is a top priority.
Only dealt with on line but was satisfied with the sales staff. I will probably buy from them again.
Sales process was open, clear and quick. F&I was the best I have experienced. Sales team was very professional.
Wonderful experience. The process was fun with the team and they got me on the road in my new car quickly. Thank you!
I was purchasing from out of state and I had a very smooth and easy time working with Carter and the team. I knew exactly what vehicle I wanted but Carter sent a video of the car furring one of our first interactions and that def helped me solidify that I was purchasing the right car from the right deal ship.
Excellent delivery and sales process. Larry and Julie provided a perfect to the T experience. Would suggest too anyone to stop in and work with either. JP
Outstanding delivery and purchase process. Would recommend that if you don't start here that you FINISH here! Larry is the bomb! Thank you so much for a pleasant friendly transaction. JP
This is a very well managed dealership with both knowledgable and friendly people. Every question and request has been answered and met.
I'm happy with the dealership - and I'm VERY happy with Carter D as a sales professional. I will work with him again on future purchases and recommend him to everyone I know who might be considering the brand. Honest, Straight forward and goes beyond what I ask to make sure my requests and issues are resolved. Excellent.
Carter D (sales) is EXCELLENT to work with - goes beyond my request to be helpful and informative - I recommend him to anyone considering this brand. He's helped me with three vehicles so far and will help us with others over time!!!
Friendly helpful and made us feel a part of the Mercedes family. Took the time to explain the difference between models
Wonderful customer service, SO friendly and great at communication. The best experience I have ever had!
The Mercedes-Benz of Kansas City personnel were thorough, timely, polite, and accommodating, They made buying a car pleasurable.
As an out of state purchased, Brad was very helpful and thorough. He kept me informed and updated as my vehicle proceeded through the certification process. He also gave me some tips on how get my local dealer to do a curb buy of my leased car since the manufacturer would not allow me to do it as part of my MB deal. Jesse, the vehicle concierge, was great at demonstrating and explaining my GLE450’s features and options. This is my first MB, it was very helpful. Both Brad and Jesse made up for my less than 5 star experience ...
Out of state purchaser of my first MB. Brad was terrific in making this purchase as smooth as possible (though it wasn’t easy given I was getting out of a lease early, but Brad gave me some tips and I was able to get my local dealer to do a curb buy). Brad and Jesse (Concierge) went above and beyond keeping me updated throughout the certification process and delivered me a pristine vehicle. Jesse then educated me on its many features and I was on my way back to MN. They were both very pleasant and helpful, which made ...
Fantastic car buying experience! From start to finish I would give this dealership and the team 5 stars. I highly recommend MB of KC.
This review is for Brad Fajardo and Mercedes Benz of Kansas City. Brad handled the sales process with patience and determination to get us the Vehicle we wanted. When we experienced delays during the process Brad and the staff at Mercedes Benz of Kansas City were determined and committed to finding a resolution to move ahead. Communication from this dealership was prompt and professional to every request we had. They also arranged for free detailing and shipping of the vehicle to destination of choice. The buying experience with Mercedes Benz of Kansas City was professional from start to finish. Thank ...
What a great car purchase experience! From the first phone call to driving off the lot, I would give MB of KC a 5 star rating. Ritchie Sexton in Sales was a pleasure to work with - he was friendly, courteous and direct. I like that approach. No back-and-forth tactics. Jesse Little walked us through every detail of the high-tech equipment options and I absolutely love my new GLE 450e! Thank you MB of KC!
Brad and Fernando were great, they patiently answered all my questions and made my experience fun too!
Brad is one of the best in sales that I have ever experienced in any industry. My father was a salesman and I have seen many in the business over the years and I must say that Brad is amazing. He took an interest in us and made purchasing a vehicle as smooth as french silk pie from Tippins (Old School KC reference alert). I would highly recommend him to anyone looking for a new or used vehicle in the KC area. Even after our transaction he went out of his way to make sure my questions were answered. Thanks ...
Being an “out of state” business, and purchaser, I have had a very pleasant experience with this dealer overall. From Denny in Sales, Fernando in Finance and Jesse in Tech support they have been great to deal with. Only a minor mechanical issue that they are currently assisting with and I’ll be on my way! Thanks
Had a great experience working from out of state with our salesman Brad! And once we arrived at the dealership (in the car dispatched to pick us up from the airport no less!) to get up our new car, the entire team was aligned to ensure an expeditious purchasing experience; from vehicle maintenance options, to familiarization training on our car’s features. Would definitely do business here again!
Absolutely amazing service. Mercedes Benz Of Kansas City really knows how to make the car buying experience easy and enjoyable.
Mercedes-Benz of Kansas City is an Outstanding Dealership. I have owned and received service from many other dealerships, but none of them compare to the buying experience and service you receive here. I am always greeted promptly upon arrival no matter what my needs are. I am very happy and pleased with my new purchase
