Took my E300 in for express service after a tire blew out unexpectedly & needed replaced ASAP. Blake Toomey always goes above & beyond to provide excellent customer service, even when short staffed. I’ve dealt with Blake on numerous occasions for my vehicle’s service needs. I can’t thank Blake enough for his consistent professionalism, friendly demeanor & outstanding customer service & prompt follow-up to messages. Blake is a genuine asset to MB of KC & I encourage Mercedes Benz customers to ask for Blake if they don’t already work with a service advisor. Thank you, Blake… ...

Highly satisfied with our experience with Carter and with MB of KC. We were able to find what we wanted and complete the purchase with no hassle. All personnel were very professional, and made me feel appreciated. Carter was super-helpful in explaining all the bells and whistles on the car, and has continued to make himself available as new questions arise. I recommend this salesperson and this dealership.

Read at DealerRater

I really like this location. Every time I visit, the service is professional, efficient, and customer-focused. It’s clear that the management team here knows what they’re doing; they treat customers fairly and always ensure satisfaction. In contrast, I purchased my other car from Aristocrat, another Mercedes-Benz dealer, and had a completely different experience. Their office felt disorganized, and I was never treated well after making the purchase.

Feel compelled to give a huge shout out to Matt Hoover & the entire service dept. Our DEF gauge stopped working (show1/2 when full) & felt like eventually I'd stuck on the road. When I called MB-KC, I was routed to service & had to leave a message with Matt Hoover. Matt returned my call within 15 minutes & had me scheduled for an appt 9am the very next day! Diagnosed a fault sending unit, computer reset was not able to resolve our problem requiring a replacement. The part was in stock & installed in a matter of hours. In ...

After scouring the internet for weeks, we bought a used car from this dealership (shout-out to Ritchie Sexton, our sales associate) and could not be happier. After talking to many other sales reps who were not straightforward about simple questions, Ritchie was great and answered our questions honestly. It was a breath of fresh air. The purchase was hassle-free and we felt like we got good value for our car. Then after the purchase, Ritchie remained available to discuss shipping and additional questions we had. I recommend whole-heartedly.

We are so happy with our purchase from MBKC. Everyone was polite, professional, and went out of their way to make you happy. The dealership is gorgeous! Like Mercedes it's the attention to little things that won me over. I loved that the dealership was filled with beautiful, living plants and flowers.

Had the wonderful pleasure of buying a new car from MBKC. From my initial contact to the final drive away in my new car everything was amazing. Thank you to Brad Fajardo for the amazing informative experience. Brad made sure that I knew everything about my new car so I was safe and enjoy my new purchase. It was the best experience for this returning customer. Thank you.

Couldn’t have been happier with my experience with sales rep Max Montoya, he was able to help me get out of a sticky situation and into a new vehicle, and made it seem with ease. He was fantastic from start to finish, and would highly recommend working with him for future car purchases. 10/10 for me!

I was very satisfied with my used vehicle purchase/trade at Mercedes Benz KC-South. Everything was ready when I arrived there after a long drive from New York and the transaction was completed quickly and efficiently such that I was in and out and on my way to a barbecue lunch in no time. The salesman and finance manager were very accommodating. I would definitely recommend this dealership to you.

Read at DealerRater